Return & Refund Policy

At Mood & Musk, we carefully pack and dispatch every order to ensure it reaches you in the best possible condition. However, in the unlikely event of an issue with your order, please follow the policy below.

Damaged, Leaked, Broken or Incorrect Products

Mood & Musk is not responsible for any damage that occurs after the product has been successfully delivered.

For any claim related to missing items, leakage, breakage, transit damage, or an incorrect product, an unboxing video is mandatory. The video should clearly show the package from the time it is received, including the original packaging, shipping label, and the product inside.

If the package appears tampered with, visibly damaged, or defective at the time of delivery, we strongly recommend refusing to accept the package from the delivery partner and immediately contacting our customer care team.

Refund Claims

For refund-related queries, please contact our customer care team at moodmusk26@gmail.com or WhatsApp +91 8376866089 / +91 95998 24884 with the necessary photographs and videos supporting your claim.

• All claims must be raised within 24–48 hours of delivery. Claims received after this period may not be considered.
• If your order is marked as delivered but has not been received, please contact our customer care team within 3 days of the order being marked as delivered. Claims raised after this period may not be eligible for a refund.

Refund Processing

Once a refund claim is received, Mood & Musk will review the submitted photographs, videos, and other relevant details. Refunds are subject to verification and approval.

The delivery/shipping charges are non-refundable, as these charges are paid to the courier/delivery partners.

For Cash on Delivery (COD) orders, approved refunds will be initiated to the bank account details provided by the customer and may take approximately 4–7 working days to process.

Once a refund is approved, it may take up to 10 working days for the amount to be credited, depending on the payment method and banking/payment service provider.

Mood & Musk will provide the relevant refund details, including the transaction/reference ID, once the refund has been initiated.

Return & Exchange Policy

In cases of products damaged during transit, including leakage, breakage, or missing items, a refund or exchange may be offered after verification of the claim.

Customers must contact Mood & Musk customer care within 24–48 hours of receiving the order and provide the required photographs and unboxing video.

Returns or exchanges will only be accepted after the claim has been reviewed and approved by Mood & Musk.